From implementation to ongoing service, CyraCom offers our clients an award-winning support system to help ensure everything goes smoothly. A dedicated Account Manager leads the charge, connecting your team with the tools and strategies you need to make the most of our language services.
We interviewed Cinthia Guillen to showcase the value of a dedicated partner ready to help problem-solve, develop solutions, and celebrate your successes. After almost ten years with CyraCom, Cinthia’s experience as a Spanish interpreter, supervisor, and implementation specialist help her provide deeper insights to clients as an Account Manager.
Hi Cinthia! Thanks for meeting with us. For those that aren’t familiar, what does a CyraCom Account Manager (AM) do for our clients?
No problem! CyraCom AMs act as our clients’ primary point of contact, starting with implementation. Each client has a dedicated AM they can contact for help. We help clients coordinate staff adoption, consult with key stakeholders, and customize options to fit their needs.
Once we’ve activated services, CyraCom AMs focus on providing amazing service and support. We want to know when clients receive exceptional services or if we need to address any concerns. AMs also deliver reports and tailor data to highlight each client’s most valued performance indicators.
What’s a common value-add that you offer your clients?
I often help clients modify how their staff connects with CyraCom interpreters. For example, we can create speed dials or set up single sign-on (SSO) to automatically authenticate user credentials instead of typing in account numbers and PINs. We regularly add new features to help clients communicate faster.
What’s one of your favorite memories of helping a client?
I love helping clients coordinate interpreters for a language or dialect they’ve never heard of. It feels great to know that I helped someone access information or services they need.
What do you wish people knew about CyraCom?
While most of my clients use us for phone or video interpretation, many don’t know about CyraCom’s translation services. Our services go beyond basic document translation—we offer website localization, braille, subtitles, closed captioning, e-Learning translation, and more.
We also help clients assess and qualify bilingual staff members with our language and interpreter assessments. The assessments work well with one of our latest features, Client-First Interpretation. In a nutshell, we create a priority call queue that allows a client’s in-house interpreters to answer calls first. If call volume increases, surplus calls go to CyraCom’s interpreters.
Beyond our products and services, I wish everyone knew that CyraCom is a great company because we’re so passionate about helping others.
Want a free language services consultation?
Contact us at [email protected] for all of our language services questions.
